Customer Service Representative

Company: Milgard Manufacturing, Inc.
Location: Simi Valley
Posted on: August 5, 2022

Job Description:

Job Type Full-time Description A Customer Service Representative (CSR) job in Simi Valley, CA is available at Milgard Windows and Doors. You will provide support for all dealers and homeowners regarding warranty issues on Milgard products via telephone or email. You will also schedule Technicians within the geographic region to perform warranty repairs. This is a first-shift position, and the hours are typically from 8 am to 5 pm. Milgard Windows & Doors is the leading manufacturer of windows and doors in the Western United States with operations in Washington, Oregon, and California. Milgard was recently acquired by MI Windows, which creates additional opportunities for growth and synergies between these two industry leaders. Customer Service Representative job responsibilities include: Provide quality support for all dealers and homeowners regarding warranty issues on Milgard products via telephone or email. Identify the requested repair and/or service work needed and process accordingly. Schedule Technicians within the geographic region to perform warranty repairs. Assist Service Technicians by ordering necessary parts. Communicate professionally with Milgard---s external and internal clients regarding product and business issues to enhance customer experience. Support the process by working extensively with Outside Sales, Production Personnel, and Scheduling. Requirements Qualifications: High School Diploma or equivalent or some college preferred Minimum of one-two years--- customer service experience, preferably in manufacturing and building materials Ability to respond promptly to escalations from manager and customers Scheduling, parts ordering, and damage assessment experience preferred Previous windows sales and millwork experience preferred Basic computer skills and ability to learn inventory and parts Ability to manage competing priorities in a fast environment Milgard is growing with a track record of strong financial performance, which creates opportunities for team members. A great opportunity to learn our business and show what you can do to build a great team and organization. We have a robust total reward offering, including: Vacation and Sick pay Medical/Dental/Vision --- Milgard picks up the majority cost of these important benefits 401k Savings Plan Tuition assistance --- continue your education; we will help Career growth opportunities --- take on more responsibility and grow If you are interested in a Customer Service Representative job in Simi Valley, CA, please apply now. To learn more about Milgard---s products and culture, visit our website at www.milgard.com/careers. We have built our success on our foundational philosophy of Respect, Quality, and Excellence. Milgard Windows & Doors is a great place to grow your career as we continue to build an even greater organization CB MONSTER

Keywords: Milgard Manufacturing, Inc., Simi Valley , Customer Service Representative, Sales , Simi Valley, California