Customer Service Representative
Company: Milgard Manufacturing, Inc.
Location: Simi Valley
Posted on: August 5, 2022
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Job Description:
Job Type Full-time Description A Customer Service Representative
(CSR) job in Simi Valley, CA is available at Milgard Windows and
Doors. You will provide support for all dealers and homeowners
regarding warranty issues on Milgard products via telephone or
email. You will also schedule Technicians within the geographic
region to perform warranty repairs. This is a first-shift position,
and the hours are typically from 8 am to 5 pm. Milgard Windows &
Doors is the leading manufacturer of windows and doors in the
Western United States with operations in Washington, Oregon, and
California. Milgard was recently acquired by MI Windows, which
creates additional opportunities for growth and synergies between
these two industry leaders. Customer Service Representative job
responsibilities include: Provide quality support for all dealers
and homeowners regarding warranty issues on Milgard products via
telephone or email. Identify the requested repair and/or service
work needed and process accordingly. Schedule Technicians within
the geographic region to perform warranty repairs. Assist Service
Technicians by ordering necessary parts. Communicate professionally
with Milgard---s external and internal clients regarding product
and business issues to enhance customer experience. Support the
process by working extensively with Outside Sales, Production
Personnel, and Scheduling. Requirements Qualifications: High School
Diploma or equivalent or some college preferred Minimum of one-two
years--- customer service experience, preferably in manufacturing
and building materials Ability to respond promptly to escalations
from manager and customers Scheduling, parts ordering, and damage
assessment experience preferred Previous windows sales and millwork
experience preferred Basic computer skills and ability to learn
inventory and parts Ability to manage competing priorities in a
fast environment Milgard is growing with a track record of strong
financial performance, which creates opportunities for team
members. A great opportunity to learn our business and show what
you can do to build a great team and organization. We have a robust
total reward offering, including: Vacation and Sick pay
Medical/Dental/Vision --- Milgard picks up the majority cost of
these important benefits 401k Savings Plan Tuition assistance ---
continue your education; we will help Career growth opportunities
--- take on more responsibility and grow If you are interested in a
Customer Service Representative job in Simi Valley, CA, please
apply now. To learn more about Milgard---s products and culture,
visit our website at www.milgard.com/careers. We have built our
success on our foundational philosophy of Respect, Quality, and
Excellence. Milgard Windows & Doors is a great place to grow your
career as we continue to build an even greater organization CB
MONSTER
Keywords: Milgard Manufacturing, Inc., Simi Valley , Customer Service Representative, Sales , Simi Valley, California
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