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Plumbing Sales Manager

Company: Goettl Air Conditioning & Plumbing
Location: Simi Valley
Posted on: January 7, 2022

Job Description:

Our Mission is to "Goettlize" the Nation! We create careers, not jobs. If you have the same vision and values as us; Excellence, Action, Growth, and Innovation; we have the perfect career for you!We do things the right way, not the easy way! If you do too, you will enjoy the benefits of joining our team. We offer benefits and perks not common in this industry. As winner of the INC 5000 Fastest Growing Companies in 2018, 2019 & 2020 and other industry, national and local awards, advancing your career with Goettl will help you to achieve higher levels of personal financial and professional success.The results of successfully performing this role include delivering a great customer experience where solutions are presented for issues and needs of the home while training and motivating the best and brightest HVAC technicians and leading them to achieve budgeted monthly, quarterly and annual gross profit contribution and KPI goals.

  • Identify and develop opportunities
  • Engage directly with customers to discuss needs or found issues during visit
  • Analyze and research each call history for highest potential for success
  • Pregame call with every technician before the service call.
  • Work with technician to establish customer relationship
  • Coach technicians throughout their calls, leading them to a successful outcome on every call and providing 5-star customer service
  • Monitor the progress of the technician during the inspection/diagnostic
  • Conduct training in the following areas: Ensure your team is prepared to represent themselves to our customers in accordance with Goettl standards of excellence
  • Verify and enforce technician's accurate utilization of required digital forms, pictures, paperwork and field software.
  • Discuss the findings of the photos with the technician
  • Conduct post call follow-ups for customer satisfaction and capture any lost revenue potential as needed
  • Partner with admin to verify "compliance" procedures
  • Prior to tech leaving the house : All Signatures have been gathered; Payments collected; Pictures have been upload/taken; Confirmation Calls completed; Pre-Authorization forms done
    Physical Demands: Prolonged periods of sitting at a desk and working on a computer. Reasonable accommodations may be made to enable individuals with disabilities to perform these position specific essential functions.Goettl is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Goettl is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Goettl are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Goettl will not tolerate discrimination or harassment based on any of these characteristics. Goettl encourages applicants of all ages.. Requirements:
    • 2 years of Management experience
    • 2 years of Sales experience
    • 2 years plumbing experience

Keywords: Goettl Air Conditioning & Plumbing, Simi Valley , Plumbing Sales Manager, Sales , Simi Valley, California

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