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IS Support Analyst 2 (Contract)

Company: Peak Performers
Location: Simi Valley
Posted on: May 16, 2022

Job Description:

Job DescriptionThe Role: IS Support Analyst II (Contract) Location: Simi Valley, CA Compensation

  • $30.00 - $35.00/hour DOE About the IS Support Analyst II (Contract)
    • Works independently under guidelines and defined service level agreements (SLA)
    • Utilizes technical experience and customer service skills to assist end-users, resolve incidents and fulfill requests remotely, escalating as needed
    • Ensures effective response and resolution of incidents and fulfillment of service requests
    • Pursues ongoing technical and business knowledge through collaboration with other teams Day in the life of the IS Support Analyst II (Contract)
      • Work and track all reported issues/service requests within predetermined service levels using the ticketing system
      • Provide onsite and remote support for laptops, PCs, printers, mobile devices, and other computing equipment
      • Apply analytical skills to assess and resolve end-users technical issues
      • Monitor the Service Management queues, log all incidents and service requests ensuring all relevant information is well documented, actionable and relevant
      • Learn and implement approved policies, processes, and procedures
      • Triage all support requests via the service desk phone, e-mail, and self-service portal
      • Request and create knowledge articles in the knowledge base
      • Other tasks assigned by the supervisor Qualifications of the IS Support Analyst II (Contract)
        • Post-secondary degree or equivalent combination of relevant education
        • 3-5 years of relevant work experience
        • Travel: up to 50%
        • Experience supporting manufacturing and production facilities
        • Technical knowledge of supporting Windows Active Directory on multiple domains, including Group Policy management and user account creation and maintenance
        • Basic understanding of common network protocols and services, (TCP\IP, telnet, DHCP, and VPN)
        • Logical approach to problem-solving, self-motivated team player with patience and ability to remain calm under pressure Benefits - What's it like to work for Peak Performers?
          • Qualified applicants with chronic medical conditions and/or disabilities receive job preference
          • Our clients can hire you at any time - with no fee! We want you to get hired
          • We pay weekly through direct deposit
          • We offer ACA compliant health insurance at 60 days
          • Our employees may participate in a 403(b)-retirement plan
          • In business since 1994, our relationships span more than 27 years and thousands of job placements All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws. Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future. Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. CA402634413 #peakperformers

Keywords: Peak Performers, Simi Valley , IS Support Analyst 2 (Contract), Professions , Simi Valley, California

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