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Plumbing Operations Manager

Company: DUTTON HOME SERVICES LLC
Location: Simi Valley
Posted on: November 21, 2020

Job Description:

Description Dutton Plumbing is looking for an exceptional Plumbing Operations Manager to lead our team of talented plumbing installers! As a Plumbing Operations Manager, you will work as part of a dynamic and passionate team to maximize capacity, efficiency and profitability. Responsibilities:

  • Bilingual candidates preferred
  • Supervise installers to include coaching, scheduling, setting work priorities, training, evaluating performance, and work standards
  • Perform pre-job costing and planning, manage productivity of the installers while on-site, and perform post-job costing to ensure margins are achieved
  • Manage capacity and job resources efficiently
  • Minimize backlog and expedite completion of all pending jobs
  • Oversee all aspects of install coordination including confirmation calls, order accuracy, scheduling, permitting, inspections, warranty registration, and post call follow up
  • Manage scheduling, quality control, costs, and all aspect of any sub-contractors required to complete jobs in a timely and profitable manner
  • Ensure payroll is accurate and labor costs are in-line with budgeted expectations
  • Effectively manage conflict resolution and client satisfaction
  • Manage all credits for equipment that is returned
  • Continuously upgrade the talent of the team and identify new recruits to bring to the organization
  • Identify improvement opportunities for installations and develop a standard process to be used companywide
  • Innovate new ways to recruit, train and motivate the best and brightest talent to your install team
  • Identify, implement and train on new technology for the business
  • Assign installation jobs consistent with the Installer's skillset
  • Coach installers daily on the Picture-Perfect Installation / iAuditor process
  • Verify and enforce installer's accurate utilization of required digital forms, pictures, paperwork and field software
  • Ensure post installation happy calls for customer satisfaction and perform quality assurance audits on work performed
  • Train and provide support for all installers to ensure they meet or exceed their budgeted KPIs
  • Provide ongoing performance reviews for all install team members
  • Supervises installers to include coaching, scheduling, setting work priorities, training, evaluating performance, and work standards Meet or exceed the following daily budgeted KPIs:
    • 100% completion of iAuditor
    • Manage capacity to ensure gross margin per crew day target
    • Installation labor and material are within budgeted allocations
    • Installation warranty rate must remain at or below target
    • Achieve a four star or higher positive review average per installer
      • Bilingual
      • Proven track record in service.
      • Ability to inspire and lead others to attain company goals.
      • Good presentation skills; able to convey confident and decisive messages.
      • Multi-tasker who enjoys working in the field with diverse teams on varied projects.
      • Detail oriented and highly organized with exceptional follow-through abilities.
      • Top performer who can instill pride of workmanship in self and others.
      • Passionate about Dutton Plumbing and loves the brand.
      • High integrity with advanced social skills and ability to make solid connections.
      • Strong desires to motivate technicians to be better tomorrow than they are today.
      • IT competent, previous experience with Microsoft Office and the latest sales applications.
      • Outgoing personality that blends well with a fast-paced, goal-driven environment.
      • Technical aptitude with knowledge of local codes and ability to make on-the-job applications.
      • Highly motivated, self-starter who's flexible and has a great attitude on life.

Keywords: DUTTON HOME SERVICES LLC, Simi Valley , Plumbing Operations Manager, Professions , Simi Valley, California

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