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Tech Support Analyst

Company: Technical Connections, Inc.
Location: Simi Valley
Posted on: March 19, 2020

Job Description:

Tech Support Analyst Great opportunity to join a growing eCommerce company. We are looking for an experienced Level 2 Tech Support Analyst with strong customer service skills to support our client s enterprise. You ll report to the Director of Enterprise Technology and work in a dynamic team environment to maintain uptime and improve overall IT functionalities. Who are you? You have experience with Windows Servers 2012, 2016 or 2019 You love to tinker and are familiar with upgrading components and peripherals, have the ability to open up a computer and identify the components, such as hard drive, video card, memory. You have a good understanding of how to troubleshoot and escalate effectively, be able to diagnose the problem, and understand the steps to resolve the issue. Active Directory and permissions experience, specifically with understanding and managing password policy, security segmentation and password compatibility. You enjoy being busy! They are doing a lot of new upgrades, rollouts and enhancements to their current infrastructure. You are comfortable working effectively with users as they begin to integrate and adopt this new tech into their daily work. What s in it for you? Our client is a leader in its industry and offers a great corporate culture. They also actively give back to the community and engage in many philanthropic initiatives. Please apply today! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: Technical Connections, Inc., Simi Valley , Tech Support Analyst, Professions , Simi Valley, California

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