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Tier 1 IT Support

Company: Roc Search
Location: Simi Valley
Posted on: October 3, 2019

Job Description:

We are hiring a Level 1 Help Desk Support Technician for an innovative and international firm to provide basic support assisting end users with their day-to-day technical duties and issues such as password resets, account lockouts, and basic trouble-shooting of Microsoft products. You will be responsible for answering incoming phone calls, help desk ticket maintenance, monitoring service boards to triage tickets, software updates, troubleshooting basic technical issues and implementing solutions. Skills/Experience needed: Excellent phone manner and customer service Microsoft Office 2010/365 support Windows 7/10 support Active Directory administration Ability to handle high call volume Basic printer/hardware support 1 year experience at a help desk ServiceNow experience is a plus

Keywords: Roc Search, Simi Valley , Tier 1 IT Support, Other , Simi Valley, California

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