SimiValleyRecruiter
the smart solution for Simi Valley jobs

Customer Support Specialist

Company: Mommy Jobs Online
Location: Simi Valley
Posted on: May 10, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit www.mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is now seeking Customer Support Specialist that often collaborate with the Sales or Success team on customer issues. Having a good sense of sales opportunities and churn risks is crucial. Our focus is email support. Were not currently doing chat support, and only use phone calls and/or screen shares when an issue cannot be solved efficiently over email. We have a comparatively low ticket volume, with a high proportion of technical tickets and complicated workflow related challenges. Macros / canned responses are an occasional tool, not a crutch. We do a lot of writing. The emphasis is on a consultative approach and providing individualized responses to customers. Were a team of three people and work in a shared ticket queue. Theres no traditional ticket escalation or ticket assignment. If a technical problem cannot be solved internally, we work directly with an engineer. Youll have a high level of independence and responsibility immediately, and be expected to manage your own time. Our main focus is the support ticket queue, but youre also free to create and champion your own side projects (writing new support content, creating a feature proposal for the product team, etc.) Must haves ... Work schedule based in one of the following time zones: US eastern time (UTC-5), UK time (UTC0), Central European time (UTC0) Experience working in a remote environment (communicating asynchronously over slack, zoom, email, etc.) Native-level English proficiency and able to easily communicate with customers over email, chat, and phone Ability to break down complex concepts into concise and well-written content Bonus skills / attributes ... Experience in a field focused on customer / client relationships (e.g. customer support, business development, tutoring, teaching, counseling, sales, account management) Undergraduate degree in computer science or equivalent Junior level experience as a software engineer or web developer Experience writing or formatting online content Strong knowledge of Python Pay: $15.00 per hour / DOE Why work with us? Work remotely and create your own schedule (we believe in trust and autonomy) Enjoy face-to-face time with the whole team on all-expense paid retreats 2x year. Experience building a truly successful SaaS company with a dedicated, small team where you can have a huge impact Above market salary Excellent medical & dental coverage, including 99% paid premiums and HSA option (US residents) Matching 401k (US residents) To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLKAYLAE when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Simi Valley , Customer Support Specialist, Other , Simi Valley, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Online ESL Tutor, Teacher
Description: Kids Online English Teacher Your home. Your Classroom. Control your own schedule, work remotely, AND change lives -- Since 1965, EF has helped millions of people and become the world leader in international (more...)
Company: EF Education First
Location: San Clemente
Posted on: 05/26/2019

Entry-Level Truck Drivers Class A CDL
Description: We Train, We Hire - Guaranteed br At C.R. England, we train new drivers and hire experienced drivers. We are seeking truck drivers that have a safe
Company: C.R. England
Location: Yorba Linda
Posted on: 05/26/2019

Online Language Teacher
Description: Kids Online English Teacher Your home. Your Classroom. Control your own schedule, work remotely, AND change lives -- Since 1965, EF has helped millions of people and become the world leader in international (more...)
Company: EF Education First
Location: Yorba Linda
Posted on: 05/26/2019


Online English Teacher
Description: Kids Online English Teacher Your home. Your Classroom. Control your own schedule, work remotely, AND change lives -- Since 1965, EF has helped millions of people and become the world leader in international (more...)
Company: EF Education First
Location: Placentia
Posted on: 05/26/2019

Accounts Payable - GOLDEN OPPORTUNITY
Description: Towing company located in Anaheim Hills is seeking an accounts payable/administrator to join their rapidly growing
Company: AppleOne
Location: Yorba Linda
Posted on: 05/26/2019

Online English Teacher
Description: Kids Online English Teacher Your home. Your Classroom. Control your own schedule, work remotely, AND change lives -- Since 1965, EF has helped millions of people and become the world leader in international (more...)
Company: EF Education First
Location: Yorba Linda
Posted on: 05/26/2019

Online ESL Teacher for Kids
Description: Kids Online English Teacher Your home. Your Classroom. Control your own schedule, work remotely, AND change lives -- Since 1965, EF has helped millions of people and become the world leader in international (more...)
Company: EF Education First
Location: Placentia
Posted on: 05/26/2019

Online ESL Tutor, Teacher
Description: Kids Online English Teacher Your home. Your Classroom. Control your own schedule, work remotely, AND change lives -- Since 1965, EF has helped millions of people and become the world leader in international (more...)
Company: EF Education First
Location: Lompoc
Posted on: 05/26/2019

Online ESL Teacher for Kids
Description: Kids Online English Teacher Your home. Your Classroom. Control your own schedule, work remotely, AND change lives -- Since 1965, EF has helped millions of people and become the world leader in international (more...)
Company: EF Education First
Location: Lompoc
Posted on: 05/26/2019

Work From Home - Online Teaching Opportunity
Description: Kids Online English Teacher Your home. Your Classroom. Control your own schedule, work remotely, AND change lives -- Since 1965, EF has helped millions of people and become the world leader in international (more...)
Company: EF Education First
Location: San Clemente
Posted on: 05/26/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Simi Valley RSS job feeds