Dispatcher (In-Office)

Company: Goettl Air Conditioning and Plumbing
Location: Simi Valley
Posted on: June 24, 2022

Job Description:

Description $18 - $20 an hour DOEThe Dispatcher is tasked with deploying all technicians and ensuring all customer calls have been taken care of in a timely manner. Dispatchers ensure the customer's experience with our company is positively remembered and make a positive impression with every customer. They accurately document call progress and follow closing procedures in Service Titan and ensure the technicians have accurately recorded all required information during the call.Activities:

• Ensure response times are within our standardized quota and maintenance agreements are performed according to contract
• Attend ongoing training to ensure you are fully aware of all our products and services so they can speak intelligently to our customers about our offerings
• Partner with the Service, Sales, and the Operations Manager regarding conversions to ensure they get rescheduled appropriately
• Building Projects in Service Titan
• PO Management
• Material & Equipment Ordering
• Reschedule Calls when necessary
• ETA on techs if they are running behind- communicate with customers
• Verify Calls 24 hours in advance
• Confirm the call center booked the calls correctly prior to tech getting dispatched
• Sell service agreements - Renew service agreements
• Assist in managing the technician to ensure all outstanding compliance related documents have been addressed appropriate
• Build and schedule projects
• Review calls to ensure they are booked correctly prior to dispatching
• Working with the Service, Sales, and Operations Manager regarding conversions and getting them scheduled
• Display a professional attitude, conduct, and appearance at all times Requirements
  • Successful completion of a drug screening and background check
  • High school education or equivalent
  • Minimum 1 year of dispatch experience
  • Understanding of computer applications and network systems
  • Knowledge of the town or county where the technicians work
  • Skilled with phone communications, and typingGoettl is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Goettl is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Goettl are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Goettl will not tolerate discrimination or harassment based on any of these characteristics. Goettl encourages applicants of all ages.

Keywords: Goettl Air Conditioning and Plumbing, Simi Valley , Dispatcher (In-Office), Other , Simi Valley, California