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Sr. Customer Account Rep. - Simi Valley

Company: The Kemtah Group
Location: Simi Valley
Posted on: November 12, 2021

Job Description:

#NowHiring; #CustomerAccountRep; #SimiValley; #Aerospace; #Administrative; #CustomerService Do you have customer service experience? Imagine a role supporting customer accounts in the Aerospace industry while gaining valuable industry specific sales knowledge to further your career. Take your support career to new heights at a growing, award-winning, and data-driven aerospace manufacturer. Job Title: Sr. Customer Account Rep Pay rate: $30/hour 1st Shift As a Senior Customer Account Representatives, you will manage a variety of Meggitt customer accounts to deliver world-class service and support by directly overseeing score cards, immediately responding to inquiries, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand. JOB RESPONSIBILITIES * Oversee different customer accounts across Meggitt, particularly those with Long Term Arrangement (LTA) contracts as well as some more bespoke customers. * Support the strategic account managers working on new business due to their knowledge and understanding of the existing customer portfolio and may be required to support bid-related activities. * Prepare costing sheets (considering hours/materials) and produce quotes for internal sign off. The Senior Customer Account Representative has responsibility for ensuring that the price is accurate for customer orders such as miscellaneous repairs or spares quotes, which may include orders of significant value. * Responsible for the contract review process, working closely with Commercial colleagues internally. * Act as the voice of the customer and ensure timely resolution to all customer orders and enquiries. * Support the production of the monthly and annual forecasts based on historical sales and customer trends; supporting forecasting and planning ahead. * Receive, review, and enter purchase orders into the enterprise resource planning (ERP) system and delegate to the administration team as required. * Works closely with all internal functions, including: Trade Compliance, Finance etc. to ensure everything is place to enable Meggitt is able to deliver to the customer. * Utilize business systems, including CRM, portal management and work flow tools, to expedite the process of receiving, reviewing, responding and booking orders * Resolve customer complaints, which may include warranty, delivery, or quantity disputes, and in the most beneficial manner for Meggitt JOB REQUIREMENTS * Bachelor's Degree with at least two years of industry experience or High School Diploma/Higher Education Qualification with at least 5 years of experience * Degree is preferred, but not essential as equivalent experience would be sufficient. Field of Study/Area of Experience: Customer service, Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand Line SKILLS, KNOWLEDGE, AND ABILITIES * Awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.) * Ability to understand and follow specific instructions and procedures * Ability to gather data, to compile information, and prepare reports * Good/Strong/Excellence verbal and written communication skills * Presentation skills * Ability to influence stakeholders * Excellent customer service orientation * Track record of building and maintaining customer/client relationships * Well-organized, detail-oriented, and ability to multi-task * Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines * Strong prioritization skills * Ability to visualize and plan objectives and goals strategically * Conflict management skills

Keywords: The Kemtah Group, Simi Valley , Sr. Customer Account Rep. - Simi Valley, Other , Simi Valley, California

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