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Office Services Lead

Company: The Millennium Group
Location: Simi Valley
Posted on: June 6, 2021

Job Description:

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

  • Oversee and supervise all team processes and procedures.
  • Provide onsite leadership and shift supervision to 1-2 associates.
  • Train new hire and coverage associates.
  • Receive and overnight shipment from a vendor containing critical documents daily.
  • Audit and reconcile the shipment to ensure that all necessary documents were received by cross referencing with the shipment manifest log.
  • Sort the received documents to prepare them for re-distribution.
  • As needed, print and insert any necessary additional documents to be included in outbound shipments.
  • Prepare individual overnight courier shipments to send out the documents to our client's end users.
  • Receive and process all other incoming mail and incoming shipments that arrive at the site.
  • Support the client's employees working remotely print, mail and office supplies requests.
  • Complete preventative maintenance walk throughs of the office to identify and report any needed maintenance requests to the Office Manager and Property Manager as needed.
  • Grant access and escort other vendors that would need to come into the office to complete repairs and work.
  • Purge paper documents per our client's retention policy.
  • Operate postage machine to process mail.
  • Prepare items and mail pieces for processing, shipment or transportation.
  • Maintain time, volume and delivery records.
  • Ensure the highest levels of customer care on the phone, in email and in person.
  • Follow policies and confidentiality dictations to safeguard data and information.
  • Stocking of paper and supplies in the copy center.
  • Stocking Office Supplies into the storage cabinets.
  • Compile and maintain Monthly and Quarterly Management Reports.
  • Proactively notify leadership regarding any challenges or obstacles in our process.
  • Other office and shift supervisor duties as assigned.

Qualifications:

  • Strong attention to detail.
  • High school diploma.
  • Minimum 3-year customer service and office related experience preferred.
  • Minimum 1-year of shift supervisor experience preferred.
  • Intermediate Mathematical skills.
  • Minimum 1-year experience filing, scanning, data entry.
  • Minimum 1-year mail/shipping/record keeping/receiving experience preferred.
  • 1-3 years working with Microsoft Office Software and strong Windows environment PC Skills.
  • Ability to handle multiple projects at one time.
  • Ability to effectively work individually of in team environment.
  • Excellent communication skills both written and verbal.
  • Ability to meet employer's attendance policy.
  • Requires occasional lifting up to 40 lbs.

WATCH Where Service Matters

Keywords: The Millennium Group, Simi Valley , Office Services Lead, Other , Simi Valley, California

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