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Installation Coordinator/ Customer Service Specialist

Company: Aladdin Air Conditioning
Location: Simi Valley
Posted on: May 31, 2021

Job Description:

Aladdin Air Conditioning, Newbury Park, CA. Our mission has always been to provide the ultimate indoor HVAC systems for our customers' homes and businesses in Conejo Valley, San Fernando Valley and Coastal Areas of Malibu, Oxnard and Ventura. Superior quality and on-time service have fueled constant growth, making us one of the largest air conditioning and heating contractors in the area for the past 20 years!

We are currently looking for on Installation Coordinator/ Customer Service Specialist to join our team! Qualified candidates will have superior customer service skills and thrive in a fast-paced work environment. If you are looking for a rewarding career with growth opportunities and want to work for a company that values its employees, then we want to hear from you!

Job Title: Installation Coordinator / Customer Service Specialist

Work Hours: Monday thru Friday; 8:30am to 5:30pm with occasional Saturdays

Pay Scale: Up to $25.00 HR/Depending on Experience + Benefits


  • Health-Blue Cross + $207 per month towards plan of your choice
  • Long-Term Disability
  • Life Insurance
  • IRA with company match
  • PTO
  • 6 Paid Holiday's
  • Company cell phone / uniform / vehicle
  • Company paid ongoing training

Primary Job Function: To manage the day to day scheduling operations, ensure that jobs are ready for installation. Responsible for the creation of department job files, contacting customers regarding scheduling issues, scheduling subcontractors and inspections. Responsible for coordinating communication between installers, field supervisors, customers, vendors and the office. Filing manufacture warranty registrations, extended warranty, rebates and promotions.

Required Qualifications:

  • High school Diploma or equivalent
  • Pass background and drug screen
  • 2 + years related experience and/or training in customer service, scheduling, project management or equivalent combination of education and experience
  • Stellar customer service skills
  • Scheduling experience
  • Excellent and interpersonal communication skills
  • The ability to flawlessly juggle multiple priorities in a fast-paced environment
  • The ability to cultivate and maintain strong relationships with clients and technicians
  • A clear and professional speaking voice as phones are a huge part of the position
  • The ability to type 40 + WPM with accuracy
  • Data entry, filing, and other general office duties
  • Knowledge of MS Outlook, MS Office Suite, specifically Word, Excel, and Adobe
  • Strong organizational skills and high attention to detail
  • Previous experience in HVAC / Plumbing / Electrical or similar industry desired
Coordinator, dispatcher, HVAC Installation coordinator, office coordinator, administrative, office assistant

Keywords: Aladdin Air Conditioning, Simi Valley , Installation Coordinator/ Customer Service Specialist, Other , Simi Valley, California

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