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Applications Engineer

Company: Repligen Corporation
Location: Simi Valley
Posted on: May 31, 2021

Job Description:

We are looking for a motivated Applications Engineer to become an integral part of our team. Will work with customers, sales, design, and production to integrate our process flow components into customer facilities to provide end to end solutions. In addition to Applications Engineering you will be part of the Product Management team to help with the specification and development of new products.

The Applications Engineering team is the “voice of the customer” and is the bridge between sales, engineering, operations and the field. The AE team ensures a successful rollout of new products and uses a closed-loop learning process to influence the roadmap of new product development and sustaining product improvements. The AE team are top-level product subject matter experts (SMEs) and provide top-level escalation support. The AE team determines the root cause of field and product issues and solves them or engages product development to implement solutions. This role engages in cross-discipline activities: the AE team works with many functional groups including engineering development, sales, customers, manufacturing, operations, and technical support.


Responsibilities

  • Provide the highest level of technical support to solve complex multi-disciplinary issues.
  • Write product applications criteria.
  • Write technical notifications and support training and technical documentation.
  • Contribute to the product development process with the engineering teams.
  • Provide top-level product subject matter expertise to field and other customer-facing resources
  • Ensure field closed-loop learnings are integrated into the product development roadmap.

Complexity

  • Works on problems with the custom to find the best product solution.
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
  • Networks with senior internal and external personnel in their own area of expertise.
  • Solves complex technical problems within their area of designation.
  • Uses all resources at hand, internal and external, to apply the most appropriate problem-solving techniques.
  • Uses understanding of the root cause to develop future innovation opportunities.

Teamwork, Collaboration & Influence

  • Ensures that knowledge and information are appropriately communicated.
  • Encourages collaboration by engaging others in problem-solving.
  • Collaborates company-wide on cross-functional, cross-divisional teams.
  • Adept at working directly with customers or customer representatives to discuss technical matters.

Initiative

  • Works independently, providing leadership for some project elements.
  • Develops and recommends solutions for problems of diverse scope.

Impact and Results Focus:

  • Delivers results that positively impact productivity and quality of finished work or product.
  • Demonstrates strong understanding of project scope and logic, including economics and relationship to needs of the customers.

Requirements

  • Positive, Proactive & Problem-Solving Mindset
  • Good understanding of engineering and manufacturing principles & processes
  • Ability to multi-task and adhere to deadlines
  • Well-Organized with a team oriented approach
  • Excellent communication and people skills
  • Ability to work outside normal office hours due to differing time zones
  • Ability to travel mainly in Europe, Asia and US
  • BS. degree in Engineering and 3+ years of related experience
  • OR an equivalent combination of education and years of related experience

 

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Keywords: Repligen Corporation, Simi Valley , Applications Engineer, Other , Simi Valley, California

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