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Service Advisor

Company: Ford of Simi Valley Inc, dba Simi Valley Ford
Location: Simi Valley
Posted on: May 3, 2021

Job Description:

AUTOMOTIVE SERVICE ADVISOR / AUTOMOTIVE SERVICE WRITER

Simi Valley Ford has an immediate opening for an experienced Service Advisor!

Job Description

  • Ford Automotive Service Advisors greet customers and assist them with any inquiries they may have
  • Automotive Service Advisors perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
  • Consult with customer on applicable service specials.
  • Ford Service Advisors prioritize required services and be prepared to provide options upon request.
  • Document declines for services and ask for follow-up on future service considerations
  • Keep customer informed on completion times, service expenses, and possible changes.
  • Service Advisors remain involved with the delivery of vehicles to customers upon completion to assure all customer concerns can be addressed.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Spend quality time building relationship with the customer. 
  • Know the product well enough to answer characteristic and operational questions regarding the customers vehicle.

Join out winning automotive service team - apply today!

As a Ford Automotive Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor: 

  • Must have at least 1 year of professional experience as an automotive service advisor
  • Previous Ford Lincoln Mercury experience preferred, but not required
  • Outgoing personality with expertise at developing relationships (i.e., a people person")
  • Basic MS Office knowledge; computer software and internet proficiency
  • Must be willing to submit to a background check and drug screen
  • Valid U.S. driver's license

About Our Dealership:

We at Simi Valley Ford want to make our service departments as efficient as our vehicles.  And we know that starts with our most valuable resource our employees.  As a Ford Automotive Service Advisor, you will build strong customer relationships, write repair orders, sell and up sell services for our customers' Ford vehicles  from Ford tough trucks to fuel-efficient hybrids. Ford service departments are as cutting edge as our vehicles and Ford is looking for employees with the talents and skills to take us even further.  Help us bring the industry back home apply today! Simi Valley Ford's Commitment To You:

  • An Excellent Company Culture - BE TREATED LIKE FAMILY!
  • High Customer Satisfaction For Both Sales & Service
  • A Professional and Respectful Work Environment

Join out winning automotive service team - apply today!

Keywords: Ford of Simi Valley Inc, dba Simi Valley Ford, Simi Valley , Service Advisor, Other , Simi Valley, California

Click here to apply!

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