Are you a hardworking, motivated individual with a solid work
ethic who also loves to have fun on the job? If so, you will fit
right in with our company!
We're looking for exceptional dispatchers to join our growing
As a dispatcher, you will work as part of a dynamic and
passionate team to ensure desired sales metrics. You will match the
right technician to every job, helping achieve the company's
Evaluate customer calls and assign the best technician to each
Meet daily revenue and sold-hour goals by prioritizing the most
urgent and profitable calls.
Relay accurate information to technicians, ensuing proficient,
quality customer experiences.
Manage the whereabouts and needs of every technician in the
Record the results of each service call and create report
summaries for senior management.
Be professional and establish customer rapport, encouraging
Respond to customer requests, resolving issues and promoting the
Participate in training to boost sales and ensure quick,
accurate dispatch of incoming orders.
Update customers throughout the day on the technician's
· Proven track record in customer service.
· IT competent; good typist and proficient with phone
· Highly organized with exceptional follow-through
· Strong verbal and written communications.
· Passionate about Dutton Plumbing and loves the brand.
· Ability to build trust, diffuse conflict and hold others
· Engaging personality that blends well with a fast-paced,
· Competitive individual contributor who also loves to win as a
· Highly motivated, flexible and great attitude on life.
To learn more about our company visit www.duttonplumbing.com