Desktop Support Technician

Company: Akkodis
Location: Bloomington
Posted on: January 14, 2026

Job Description:

Job Description Job Description Akkodis is seeking an IT Help Desk Specialist for a client in the Minneapolis-St. Paul area. The candidate selected will ideally have 1-3 years of experience. Title: Help Desk Level 1/2 Contract-to-Hire after 3 months Local MN candidates only. Role is on-site in Bloomington, MN with some remote capability (1 day a week). Salary upon conversion: $50k Pay rate: $20-23/hr W2 Intake Notes: Most important things are willingness to learn, quick learner/adaptable, and strong presentation skills in front of clients. They will need to travel onsite at clients once a week/bi-weekly for troubleshooting software/hardware. -Basic windows updates, password resets, helping end user with any issues. Windows environment. -Will need to get CompTIA A cert within 90 days of starting if they don't already have it. -Nice to have MSP/field experience supporting different clients- fast paced environment. -Understanding of ticketing systems, and able to learn their processes. -Need to be able to pass background check- have had issues with this previously. -Lots of opportunity internally for growth- level II or III- more engineering work as they are in a growth mode now. Description: 80% Help Desk Support 10% Projects 10% Onsite Support Technical Provide technical support via phone, email, and support portal. Limited onsite may be required under certain situations. Responds and remediates support requests, alerts within established SLA’s as defined by client agreements. Works with other resources and vendors to deliver effective technical support services. Identifies, documents and troubleshoots user computing issues to resolution and maintains customer satisfaction. Utilizes ConnectWise (PSA) solution along with other service-specific tools and technologies to deliver technical support services and document time and support activities. Updates service request information with accurate documentation of all activities conducted. Be a resource for deployment team, completing projects and other duties as assigned. Associates degree in Computer Science Information Technology, Business Technology, related field of study, or 2 year of equivalent work experience Technical Skills Troubleshooting Microsoft Windows Operating Systems Installation of applications and software Repairing and diagnosing hardware problems with workstations and laptops Microsoft Office Suite Spyware removal, virus removal Networking Concepts (LAN, WAN, VPN, DHCP, DNS). Active Directory, Office 365 and Exchange Lite Administration Certificates, Licenses, Registrations Valid driver’s license and proof of insurance Required - CompTIA Awithin first 90 days if they don't already have Preferred – Microsoft MCSA, CompTIA N, Server, Security or similar Experience Minimum 1-year experience call center and/or technical support role or similar position Valued Qualifications (not required) 3 years of relevant IT work experience Experience working for a IT Managed Services organization Experience with HIPAA/HITECH complianc Electronic Health Records Systems If you are interested in this role, then please click APPLY NOW. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy -policy" target="_blank"> https://www.akkodis.com/en/privacy -policy . The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance Pay Details: $23.00 to $27.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.modis.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Company Description Global Footprint, Local Impact: As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level. Diverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set. Commitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish. Continuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career. Inclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard. Our Evolution and Your Role in It Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success. Empowering the Future We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering. Join the Akkodis Community At Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today. Company Description Global Footprint, Local Impact: As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level.\r\n\r\nDiverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.\r\n\r\nCommitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish.\r\n\r\nContinuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.\r\n\r\nInclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.\r\n\r\nOur Evolution and Your Role in It\r\n\r\nAkkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.\r\n\r\nEmpowering the Future\r\n\r\nWe're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.\r\n\r\nJoin the Akkodis Community\r\n\r\nAt Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.

Keywords: Akkodis, Simi Valley , Desktop Support Technician, IT / Software / Systems , Bloomington, California