Technical Support Representative

Company: Coast Personnel Services
Location: Simi Valley
Posted on: January 12, 2022

Job Description:

Technical Support Representative - Simi Valley M-F 8 a.m. - 5 p.m. - $19. - $20. hr. --- Effectively manage large amounts of incoming technical calls --- Identify and assess customers' needs to achieve satisfaction --- Provide accurate, valid and complete information by using the right methods/tools --- Follow communication procedures, guidelines and policies to troubleshoot terminal related issues over the phone ---Take the extra mile to engage customers --- Build, Download and program terminals. (Dejavoo, NexGo, PAX, Ingenico, Verifone) --- Create VAR Sheets for third-party gateways --- Create Authorize.net , Network Merchant Inc (NMI), USA Epay, EPN, gateway accounts --- Respond to technical emails from agents and merchants --- QC files --- Processes returned terminals (Clean back-to-stock) --- Open batch calls - review list of open batch, notify merchants to close their batch --- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution --- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution --- Keep records of customer interactions, process customer accounts and file documents --- Provide support to Supervisor/Department on various projects as needed --- Follow communication procedures, guidelines and policies --- Take the extra mile to engage customers --- Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders Job Requirements:Looking for someone with Merchant Service background in a Technical Support role.

Keywords: Coast Personnel Services, Simi Valley , Technical Support Representative, IT / Software / Systems , Simi Valley, California