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Relationship Account Manager for IT Telecom Services Co.

Company: HireWIthEase
Location: Simi Valley
Posted on: November 17, 2021

Job Description:

ITS, Inc. - an expert MSP in IT and Telecommunication Services, focuses on small to midsize companies throughout Central and Southern California. Our processes, products and white-glove services make us a one-of-the-kind, offering world class service while managing, simplifying and improving business technology operations. With a seasoned Executive Management group and 30 years of a proven track record, the progressive and dynamic team is seeking a driven and motivated individual to partake in the next growth phase of the business.Overview:Our Relationship Managers don?t just ?manage? relationships, they BUILD them with their natural ability to create lasting partnerships with our clients. We take sincere interest in knowing and understanding their needs & desires, even before they do, and in translating these client goals into specific ITS products and services. RM?s ensure that customers receive all the benefits of ITS unique 24/7 support guarantee, doing whatever it takes to keep customers happy and their accounts growing. If you are that independent professional who thrives when empowered, a self-starter who is prepared to develop and execute program goals, genuinely enjoys being of service to your clients, and consistently delivers on targets ? this is the place for you.What you?ll do:

  • Deliver Professional Services and meet revenue goals
  • Hold overall customer turnover to the company?s attrition standards
  • Cross Sell to the 400+ client base; including the implementation of ITS? standard hardware (firewall, switches, APs) and backup solution to all customers
  • Maintain customer-wide satisfaction surveys of 4.8/5 or higher
  • Meet with each customer at least once annually in person and once quarterly by phone
  • Respond to all customer inquiries on the same business day
  • Provide annual and Account Review and Recommendations for each customer
  • Provide invoice review and establish relationship for each new customer within 2 months
  • Ensure complete documentation of customer?s environment, processes ensuring configurations are maintained and accurate
  • Ensure all customer priorities are documented with projects or tickets?Traits & Experience of the Ideal Candidate Include, but not limited to:
    • 2+ years of customer success/account management experience
    • Proven ability to multi-task and make clear, thoughtful decisions with many things going on at once
    • A motivated self-starter, with proven abilities to take ownership of difficult projects and see them through to successful completion
    • Great attitude with an emphasis on teamwork and problem-solving
    • Familiarity with B2B software, business operations, basic customer-facing rapport-building skills is a must
    • Outstanding written and verbal communication skills
    • Solution Minded, strategic?
    • Tech savvy, with ability to understand telecommunications, IT solutions, software, technical applications, and other programs with ease. We do provide thorough training, but technical aptitude is key to understanding our service and solutions.Hours and Compensation:Salary and Commission Position,Base pay range, Depending on Experience, plus commission structureHealth, Vision, Dental Benefits, PTOFull Time, during Business Hours, Monday ? FridayThere is some travel required in the area north of LA to meet with clients in-person, must easily be able to commute to North LA, Ventura Country, and surrounding areaThis is an in-person position, at our office location in Simi Valley.More About Integrated Telemanagement Services:Company Overview:ITS ? Integrated Telemanagement Services, Inc. is an IT and Telecom managed-services and consulting company focused on small to midsize companies throughout Central and Southern California. Our processes, products and white-glove services make managing IT and Telecom better for businesses by simplifying and improving their technology operations, so they can focus on their business.

Keywords: HireWIthEase, Simi Valley , Relationship Account Manager for IT Telecom Services Co., IT / Software / Systems , Simi Valley, California

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