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Field Customer Service Repair Technician

Company: Residential Design Services
Location: Simi Valley
Posted on: August 8, 2019

Job Description:

SummaryThe primary responsibility of a Flooring Field Superintendent is to manage installers, job sites and oversee installations in the field. Other responsibilities include pre-inspections for job readiness conditions, timely completions, and post inspections to ensure we are providing quality installations with zero defects. The superintendent position requires a journeyman knowledge and skill sets to prepare and install all types of flooring including tile and stone.Positional ResponsibilitiesResponsible to pre-inspect job readiness conditions, and identify sub standard work of others that will affect the installations for which we will have responsibility of. Ensure all corrections are made before installation beginsEnsure prepared substrates meet all industry specifications in which flooring is to be installed. These areas will primarily be concrete and wood substratesResponsible for the training and instructing the skill sets necessary in proper installation techniquesResponsible for managing installer performance and conduct on the job sitesResponsible for post inspecting all work upon completion to ensure all quality expectations have been met. When required, finished work will be signed off and accepted by the builderResponsible for building and maintaining interpersonal relationships with coworkers and builder representativesCompetencies, Skills And AbilitiesAbility to read and understand work orders, blue prints, and correlate with diagrams showing designs using varying types of materials and patterns. All work instructions are to be verified to match provided diagrams, and any discrepancies are to be resolved before work beginsAbility to properly layout insets, accents, and patterns to fit the areas to be installed while achieving the intended designComplete product knowledge and understanding of the appropriate use with diverse types of adhesives, caulking, sealers, floor prep products, and cement mortars / groutsMust be able to work in and adjust to varying job site conditions typical in new home constructionMust have the ability to resolve issues such as scheduling conflicts or substandard work by other trades with the builder's representative. Any adjustments to the schedule or issues that cannot be worked out in a timely manner must be reported to the office immediatelyREPORTS TODivision ManagerEducation / ExperiencePreferred experience of 5 years as a journeyman installer, and 8 years in the flooring tradeAbility to work professionally and independently providing leadership and a demonstrated capability to work in a team environmentAbility to do mathematical calculations to estimate quantities, provide takeoffs when needed, and the ability to determine time, resources, or materials needed to perform a work activity to a timely completion.Ability to communicate effectively and in an appropriate manner in writing and verbally. The ability to write technical reports for service inspections is necessaryAbility to work with builder representatives, installers, and other trades in a professional mannerLanguage Skills English, Bilingual preferredResidential Design Services (RDS) is a middle market design center management and product installation business currently serving the California market. RDS' customers are large production and small custom residential housing and multi-family builders. As the share leader, RDS' mission is to win in the residential markets we serve by creating a brilliant interior design experience and by providing flawless delivery of products and services for our strategic partners. Our vision is to continuously redefine excellence in interior design and installation services throughout North America.

Keywords: Residential Design Services, Simi Valley , Field Customer Service Repair Technician, Hospitality & Tourism , Simi Valley, California

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