Assistant Store Manager
Company: Vitamin Shoppe
Location: Simi Valley
Posted on: July 30, 2019
Overviewhey! we see you… a bright, talented, caring person that
wants a retail career with MORE but "more what" exactly??
more caring…a community whose sole mission is to help our customers
with health & well being
more impact…knowing everyday YOU made a difference in someone's
more learning…we want you to learn so we pay for knowledge. the
more you learn, the more you earn!
we are on the lookout for someone special to fill the MOST
important role in our company, our Health Enthusiasts. Health
Enthusiasts carry out the Vitamin Shoppes mission every single day
in our stores, to support our customers on their personal journeys
to better health.
the MUST haves…
1- a knowledge seeker with a can do attitude, and a big heart
2- not be afraid of a little register action & product sampling
3- share our passion for healthy living
4- care for our customers so they will leave our store, not only
with a full bag but, also feeling they took a positive step on
their journeys of health and wellness.
our part of the deal…
1- a healthy discount on our amazing products
2- the opportunity to advance within our great company
3- commitment to investing in your learning
4- continual feedback to help you learn and grow
Well, what are you waiting for? If you think you have the chops to
be a Health Enthusiast at The Vitamin Shoppe we want to hear from
This position is responsible for providing an outstanding Branded
Customer Experience (customer service focus) to customers while
performing operational duties that drive sales through product
knowledge, merchandising, register functions, store cleanliness,
and other related duties. The Assistant Store Manager leads and
manages a store to meet or exceed financial goals in a manner that
is consistent with our Branded Customer Experience. The Assistant
Store Manager drives sales through product knowledge and
merchandising, and performs operational duties to run the retail
store. These duties include but are not limited to opening/closing,
ensuring store security, overseeing safety, training and developing
the team, choosing top talent and assisting with escalated customer
issues. This position supports the environment of health and
wellness that Vitamin Shoppe represents.Responsibilities
- Establish models and reinforces an outstanding Branded Customer
Experience (customer service) through proper engagement and selling
techniques in order to achieve or exceed financial goals set for
the store including sales plan. Actively seeks information to
understand customers' circumstances, expectations and needs.
- Use product information and available resources to educate
customers and assist them in making product selections that are
right for them. Deliver friendly and prompt service to minimize
customer wait time.
- Maintain a professional and courteous relationship with
customers and co-workers that foster a positive work environment,
embraces diversity and supports a culture of health, wellness and
- Promote growth and sales by creating and maintaining
internal/external community outreach relationships within the local
community. Establish an active sampling regimen through customer
- Assist Store Manager to develop a team of qualified health
enthusiasts; by participating in the interview and selection
process, ensuring established health enthusiasts achieve their
goals and objectives through training and development.
Supports the Store Manager with succession planning strategies.
- Participate in learning and development activities such as
daily store meetings and all other training provided by the Vitamin
Shoppe so customers can be better serviced. Ensure store training,
learning paths / Vitamin Shoppe University are performed in a
timely manner. Assist Store Manager in coaching and counseling all
team members on performance issues.
- Use tactical and strategic planning when assisting in creating
appropriate schedules and execution of workload.
- Execute and maintain operational, promotional and
visual/merchandising standards and initiatives, ensuring that the
Vitamin Shoppe Brand and company are well represented. Ensure
execution of inventory management processes including product
rotation, the return of market withdrawals, document damages and
expired products, complete cycle counts, zero on hand and annual
physical inventory processes. Complete shipment processing in
accordance with company standards.
- Effectively prepare the store by cleaning store, shelves and
recovering products. Prepare for and set monthly sales promotions,
ensuring a compelling presentation to the customer.
- Protect and maintain company assets and resources including
cash control, inventory, fixtures and physical facility to prevent
theft. Maintain the confidentiality and security of sales records
and operational reports. Ensure work environment is safe for both
customers and health enthusiasts.
- Maintain effective communication throughout the store and
partners with the Store Manager and Customer Support Center (CSC),
District/Market Manager and Regional Director.
- Operate the cash register and prepare customer transactions and
receipts efficiently. Fully understands register functions, opening
and closing procedures and balancing the cash registers at the end
of each shift or as scheduled. Adhere to and execute bank deposit
- Execute all company policies and objectives within the store,
ensuring that the VS brand and company is well represented. Stay
current and up to date with policies and procedures. Ensure store
team dresses in accordance to the personal appearance policy.
- Lead the store in the absence of the SM to include opening /
closing, customer service, store maintenance (interior and
exterior) and coaching / delegating to the team.
- Effectively communicate and bring to life the company's vision,
values and sales goals at daily meetings. Provide timely feedback
on goals and initiatives. Foster and actively participate in
donation drives as determined by the CSC.
- Maintain operational effectiveness of the store by, among other
things, working opening shifts, working closing shifts, working
weekend shifts and otherwise remaining compliant with the
scheduling guidelines as the business dictates. You must
demonstrate flexibility with your availability that supports the
needs of the business.
- Follow management direction in completing other duties as
- Flexibility to work in other locations depending on the
company's business needs.
Supervisory Responsibilities:No direct supervisory
High School Diploma or GED or equivalent combination of experience
and instruction. Health and Wellness industry experience
Familiarity with retail sales, merchandising programs and
procedures and the competitive retail environment.
Experience in or personal passion for the health, wellness, and
3-5 years of experience as a retail store manager.
Skill and Ability:
Strong interpersonal and public relations skills.Good
organizational and problem solving skills.Flexibility to work
nights and weekends.Computer skillsValid Driver's License, except
where inability to drive is because of a medical condition.
Keywords: Vitamin Shoppe, Simi Valley , Assistant Store Manager, Hospitality & Tourism , Simi Valley, California
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