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Operations Lead

Company: BevMo!
Location: Simi Valley
Posted on: November 19, 2022

Job Description:

General Summary:The Operations Lead (OL) reports to the Omni Store Manager (OSM) and is responsible for driving a positive customer experience and all workflow related to assigned area of responsibility (AOR) including, but not limited to, sales, customer experience, merchandising, product flow, pricing, and inventory management. Leads and directs workload of Omni Associates in AOR and partners with the OSM and Assistant Omni Store Manager on company initiatives. The OL is responsible for ensuring order accuracy and fast, efficient delivery to our customers through all e-commerce platforms.Key Roles and Responsibilities:Model company values in all actions, communication and decision-makingProvide direction, support, and ongoing feedback to Omni AssociatesAssist in conducting observation and coaching of Omni AssociatesConsistently create a positive customer experience through the utilization of the sales and customer service programsAssist with all Omni operations and assume responsibility for assigned category or Area of Responsibility (AOR).Execute:E-commerce standard operating procedures (SOP)Visual and merchandising standards for retail operationsPricing, signage, and displays accuratelyMerchandising direction, customer campaigns, and sales promotionsContribute to the monitoring and management of controllable expensesRegularly communicate with the Omni Store Manager to discuss strengths, opportunities, and trends in businessEnsure departmental responsibilities are prioritized and executed as outlined in the Area of Responsibility (AOR) guidelinesSupport the Leader on Duty (LOD) Program to ensure Omni Associates are providing exceptional customer serviceEnsure the team operates in accordance with company policies and proceduresEnsure the team follows federal, state, and local regulations, including ABC, Food Handling and Weights and Measures regulationsPerform other duties as directed by management

Keywords: BevMo!, Simi Valley , Operations Lead, Hospitality & Tourism , Simi Valley, California

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