Entry Level Customer Service
Company: X Corp
Location: Simi Valley
Posted on: May 8, 2022
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Job Description:
Job Description A Customer Service Representative , or CSR, will
act as a liaison, provide product/services information and resolve
any emerging problems that our customer accounts might face with
accuracy and efficiency. The best CSRs are genuinely excited to
help customers. They---re patient, empathetic and passionately
communicative. They love to talk. Customer service representatives
can put themselves in their customers shoes and advocate for them
when necessary. Customer feedback is priceless and these CSRs can
gather that for you. Problem-solving also comes naturally to
customer care specialists. They are confident at troubleshooting
and investigate if they don---t have enough information to resolve
customer complaints. The target is to ensure excellent service
standards, respond efficiently to customer inquiries and maintain
high customer satisfaction. Responsibilities: Identify and assess
customers needs to achieve satisfaction Build sustainable
relationships and trust with customer accounts through open and
interactive communication Provide accurate, valid, and complete
information by using the right methods/tools Handle customer
complaints, provide appropriate solutions and alternatives within
the time limits; follow up to ensure resolution Keep records of
customer interactions, process customer accounts, and file
documents Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers Requirements: Proven
customer support experience or experience as a client service
representative Customer orientation and ability to adapt/respond to
different types of characters Excellent communication and
presentation skills Ability to multitask, prioritize, and manage
time effectively High school degree or equivalent
Keywords: X Corp, Simi Valley , Entry Level Customer Service, Hospitality & Tourism , Simi Valley, California
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