Customer Service Representative - Remote Position
Location: Simi Valley
Posted on: January 15, 2022
Customer Service Representative (Remote Position)
$22/-$36.50/hr Full or part-time positions available from home.
Apply today, start tomorrow.
We are looking for a customer-oriented service representative.
What does a Customer Service Representative do?
A customer service representative, or CSR, will act as a liaison,
provide product/services information and resolve any emerging
problems that our customer accounts might face with accuracy and
The best CSRs are genuinely excited to help customers. They?re
patient, empathetic, and passionately communicative. They love to
talk. Customer service representatives can put themselves in their
customers' shoes and advocate for them when necessary. Customer
feedback is priceless, and these CSRs can gather that for you.
Problem-solving also comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don't
have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond
efficiently to customer inquiries and maintain high customer
Customer Service Responsibilities list: Manage occasional incoming
calls if necessary
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts
through open and interactive communication
Provide accurate, valid and complete information by using the right
Meet personal/customer service
Handle customer comments, provide appropriate solutions and
alternatives within the time limits; follow up to ensure
Keep records of customer interactions, process customer accounts
and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers Requirements Proven
customer support experience or experience as a client service
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different
types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree We need to fill multiple work-at-home positions.
Please apply on our website today!
Keywords: Private, Simi Valley , Customer Service Representative - Remote Position, Hospitality & Tourism , Simi Valley, California
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