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Customer Service Representative

Company: Dutton Plumbing
Location: Simi Valley
Posted on: January 15, 2021

Job Description:

We're looking for an exceptional customer service representative to join our team!

As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.

Responsibilities
--- Convert incoming customer calls into booked service appointments.
--- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
--- Respond to customer requests, resolving issues and promoting the brand.
--- Be professional and establish customer rapport, encouraging repeat business.
--- Participate in training to boost booked calls and practice outbound calling.
--- Adhere to the company's plan for resolving customer complaints quickly and favorably.
--- Maintain and update customer database with complete and accurate information. --- Proven track record in customer service.
--- IT competent; good typist and proficient with phone systems.
--- Highly organized with exceptional follow-through abilities.
--- Strong verbal and written communications.
--- Ability to build trust and demonstrate empathy.
--- Passionate about Dutton Plumbing and loves the brand.
--- Bachelor degree or equivalent is a plus.
--- Engaging personality that blends well with a fast-paced, goal-driven environment.
--- Competitive individual contributor who also loves to win as a team.
--- Highly motivated, flexible and great attitude on life.PI128698391

Keywords: Dutton Plumbing, Simi Valley , Customer Service Representative, Hospitality & Tourism , Simi Valley, California

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