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Customer Service Representative

Company: Dutton Plumbing
Location: Simi Valley
Posted on: January 13, 2021

Job Description:

Job DescriptionWe're looking for an exceptional customer service representative to join our team! As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction. Responsibilities --- Convert incoming customer calls into booked service appointments. --- Deliver call scripts with an authentic cadence; be clear, compelling and personable. --- Respond to customer requests, resolving issues and promoting the brand. --- Be professional and establish customer rapport, encouraging repeat business. --- Participate in training to boost booked calls and practice outbound calling. --- Adhere to the company's plan for resolving customer complaints quickly and favorably. --- Maintain and update customer database with complete and accurate information.

Keywords: Dutton Plumbing, Simi Valley , Customer Service Representative, Hospitality & Tourism , Simi Valley, California

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