General Manager

Company: Simi Valley Fitness LLC
Location: Simi Valley
Posted on: January 8, 2021

Job Description:

Position Title: General ManagerJob Description: The Crunch Manager will ensure the members receive the highest qualityof service and facilities. He or she will exhibit an ability to achieve thefinancial targets for the club as outlined in the annual budget bymotivating, leading, supervising and coordinating the activities ofemployees engaged in servicing our member needs. He/She willdemonstrate an aptitude and command of all company wide policies andinitiatives to ensure the integrity of the Crunch brand.Reports to: District ManagerRequirements: 4 year college degree preferred4 years management experience requiredFitness management experience preferredSpecial Skills: Excellent written and verbal communicationCreative management techniquesStrong organizational skillsStrong leadership skillsStrong administrative skillsStrong customer service skillsStrong computer skillsResponsibilities:Administration/Organization:Demonstrate a working knowledge of all standard operating proceduresand policies that pertain to the club .Communicate and implement club policies and procedures to employeesEncourage staff to work as a team and be productive.Illustrate an ability to make decisions.Recruit and hire the highest possible caliber of staff.Sales/Revenue Management:Demonstrate the ability to lead, motivate, and manage team.Achieve desired sales goals.Achieve desired revenue goals thru the leadership and motivation ofemployees.Implement and support company programs and promotion to helpgenerate new sales leads for optimum new membership growth.Ensure that Team maintains proper tracking forms and the daily leads.Ensure that all promotions are effectively communicated to the team andall other appropriate staff.Ensure ongoing prospecting and generation of new prospective members.Review sales-related written communication such as proposal, letters andpromotional pieces for effectiveness, spelling, accuracy and distribution.Ensure that he staff has a high level of knowledge about the clubsprograms, facilities and equipment.Emphasize importance of staff involvement in the community andneighborhood businesses.Personal Training/Revenue Management:Demonstrate ability to lead, motivate and manage personal trainingdepartment.Achieve desired personal training revenue and session production goals.Achieve desired revenue and production results thru the leadership andmotivation of employees.Implement and support company programs and promotion to help generatenew PT client acquisition for optimum member base penetration.Facilitate integration of Personal Training products into point of sale.presentations to maximize the number of orientation sessions scheduledand packages sold.Ensure Personal Training team follows proper procedures in sessionredemption.Oversee PT manager in ensuring all components of departmentalobjectives are satisfied.Operations: Coordinate and work within club support functions of Fitness, Sales andMarketing, Accounting, Information Technology.Support personnel related problems or difficulties by following clubprocedure and documentation.Resolve member complaints in an expeditious and tactful manner followingclub procedure and documentation.Promote a professional and welcoming atmosphere that enhances thequality of service and care offered to the members.Ensure the club meets standards for cleanliness, maintenance, safety, andsecurity.Conduct weekly detailed inspection of the club with the Maintenance.Manager utilizing cleaning checklist and forward information to appreciatestaff.Ensure visible maintenance items are repaired promptly, proper signage isposted and if possible out of service equipment removed from the floor.Reinforce to staff the cleanliness is everyone's responsibility, not just themaintenance staff.Ensure proper inventory of maintenance parts.Track completion of opening/closing checklists, stage management, repair& maintenance log, locker log and cleaning checklist.Assist in the processing/submission and approval of payroll.Financial: Exhibit an understanding of budgets and income statements.Establish controls of expenses and purchasing of club supplies.Display an ability to keep expenses at or below budget.Demonstrate an ability to articulate variances in revenue/sales/expensesversus budget.Leadership/Motivation:Serve as a role model for employees.Communicate effectively by holding weekly and individual meeting with allkey club personnel.Provide an inspirational environment that welcomes honest feed back fromemployees and takes action to ensure a quality, working environment.Oversee, support, direct and develop department heads.Profit Centers: Illustrate an ability to drive profit center revenue such as personal training,retail, etc---Monitor flagged check-in's to increase revenue and collections.Demonstrate an ability to increase revenue per member.Meetings: Monthly or Weekly Department MeetingsEmployee Training MeetingsDaily "One Minute Meetings" with club staffDaily Personal Training Manager MeetingWeekly Club Management MeetingAnnual Performance EvaluationsAccountabilities: Implement and support company programs and promotion to helpgenerate new sales leads for optimum new membership growth.Oversees expense goals by managing payroll and general andadministrative expenses.Ensure that the clubs meet Crunch standards for cleanliness,maintenance, safety, security and physical plant operations.Keep current in knowledge of key competitors.Conduct frequent walk thrus.Measurement Standards:Successful management of all financial budgetary goals.Ensure standards of clubs cleanliness and customer service excellence.Demonstrate professionalism by leading by example.Membership retention.Timely completion of assigned tasks and projects.Follow all policies and procedures.Above description may be subject to change or alteration at any time.

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