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Plumbing Operations Manager

Location: Simi Valley
Posted on: November 19, 2020

Job Description:

DescriptionDutton Plumbing is looking for an exceptional Plumbing Operations Manager to lead our team of talented plumbing installers! As a Plumbing Operations Manager, you will work as part of a dynamic and passionate team to maximize capacity, efficiency and profitability.Responsibilities:* Bilingual candidates preferred* Supervise installers to include coaching, scheduling, setting work priorities, training, evaluating performance, and work standards* Perform pre-job costing and planning, manage productivity of the installers while on-site, and perform post-job costing to ensure margins are achieved* Manage capacity and job resources efficiently* Minimize backlog and expedite completion of all pending jobs* Oversee all aspects of install coordination including confirmation calls, order accuracy, scheduling, permitting, inspections, warranty registration, and post call follow up* Manage scheduling, quality control, costs, and all aspect of any sub-contractors required to complete jobs in a timely and profitable manner* Ensure payroll is accurate and labor costs are in-line with budgeted expectations* Effectively manage conflict resolution and client satisfaction* Manage all credits for equipment that is returned* Continuously upgrade the talent of the team and identify new recruits to bring to the organization* Identify improvement opportunities for installations and develop a standard process to be used companywide* Innovate new ways to recruit, train and motivate the best and brightest talent to your install team* Identify, implement and train on new technology for the business* Assign installation jobs consistent with the Installer's skillset* Coach installers daily on the Picture-Perfect Installation / iAuditor process* Verify and enforce installer's accurate utilization of required digital forms, pictures, paperwork and field software* Ensure post installation happy calls for customer satisfaction and perform quality assurance audits on work performed* Train and provide support for all installers to ensure they meet or exceed their budgeted KPIs* Provide ongoing performance reviews for all install team members* Supervises installers to include coaching, scheduling, setting work priorities, training, evaluating performance, and work standardsMeet or exceed the following daily budgeted KPIs:* 100% completion of iAuditor* Manage capacity to ensure gross margin per crew day target* Installation labor and material are within budgeted allocations* Installation warranty rate must remain at or below target* Achieve a four star or higher positive review average per installer* Bilingual* Proven track record in service.* Ability to inspire and lead others to attain company goals.* Good presentation skills; able to convey confident and decisive messages.* Multi-tasker who enjoys working in the field with diverse teams on varied projects.* Detail oriented and highly organized with exceptional follow-through abilities.* Top performer who can instill pride of workmanship in self and others.* Passionate about Dutton Plumbing and loves the brand.* High integrity with advanced social skills and ability to make solid connections.* Strong desires to motivate technicians to be better tomorrow than they are today.* IT competent, previous experience with Microsoft Office and the latest sales applications.* Outgoing personality that blends well with a fast-paced, goal-driven environment.* Technical aptitude with knowledge of local codes and ability to make on-the-job applications.* Highly motivated, self-starter who's flexible and has a great attitude on life.

Keywords: DUTTON HOME SERVICES LLC, Simi Valley , Plumbing Operations Manager, Executive , Simi Valley, California

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